Question 1

Do i need an account to purchase on your website?

Accepted Answer

If you want to purcahse items available for sale on our website, you do not need an account to do so

Question 2

Order Confirmation

Accepted Answer

Once you place an order with us, we will send you an order confirmation email. This email is important as it will contains your order details. If neccessary to start a return if you decide you want to return the item.

Question 3

How can i pay?

Accepted Answer

We accept the following payment methods:
 
Visa
Mastercard
American Express
Discover
JCB
Diners Club
Dankort
Maestro

Question 4

VAT

Accepted Answer

VAT will be appplied on all orders within UK and Europe. VAT is included in the price of listed products on our site.

Question 5

Can my package be redirected?

Accepted Answer

Unfortunatley your package can not be redrected once you placed your order with us

Question 6

Can i change my order once its been placed?

Accepted Answer

Unfortunatley not, you can not change your order once its been placed. However you can return the product within 14 days of recieving your parcel. Please refer to our refund and returns policy for imformation about returns and refunds

Question 7

Can i exchange my item?

Accepted Answer

We do not offer exchanges for items purchased on our Site. Please refer to our refund and returns policy for imformation on refunds and returns

Question 8

What is the best way to contact you?

Accepted Answer

if you have any questions about your order or our products in general, please reach out to care@dejabrewcoffee.co.uk

FAQ

Frequently asked questions